My Journey Starts Here caravan hire takes the privacy of our customers very seriously. Our privacy policy outlines the way we manage and hold your personal information. We are regularly reviewing and updating our policy to ensure it reflects the current stringent requirements and more importantly keeps our customer's information secure.

Scope of our Privacy Policy

Our privacy policy covers the way My Journey Starts Here caravan hire uses any personal information that we collect during expression of interest, booking and hiring of our caravans.

What do we collect, how do we collect and use it and why?

The personal information My Journey Starts Here caravan hire collects and holds is only what is reasonably necessary for our business functions and activities and to enable you to use the hire services of My Journey Starts Here. This will include name, address, driver's licence, email, phone number, insurance claims history and tow vehicle registration. This information is used solely to ensure the safety of our customers and caravans.

When you create an online, phone or in person booking with My Journey Starts Here caravan hire we require certain personal information from you to complete the application. This information is only used by My Journey Starts Here personnel to ensure we are matching you with the best van for your needs and towing capacity.

We may use this information to send you promotions in relation to your use of our service. This may be in the form of an SMS or email. You may opt-out of receiving marketing communications from us at any time by contacting us. We will then ensure that your name is removed from our mailing list. We do not provide your personal information to other organisations for the purposes of direct marketing.

When may we disclose your personal information

My Journey Starts Here caravan hire will never disclose your personal information to a 3rd party without your prior knowledge. In the instance of an accident or damage we work with the customer and our insurance so that all parties are aware of any disclosure of information.

How do we hold your personal information

Personal information we hold is stored in a secure location. All archived information is stored on a password protected accounting program. This information is used solely for accounting and accountability procedures at My Journey Starts Here caravan hire. The only time archived customer information will be re-used or altered is for returning customers.


If you have a compliant or concern about the way your private information is used or stored by My Journey Starts Here caravan hire please let us know as soon as possible so we may discuss and resolve it in a timely manner. Our contact details are listed at the bottom of this page. If you would like more information about our approach to privacy, please contact our office at